Privacy Policy of Skyhato Plant Store

Effective Date: December 7, 2024

At Skyhato Plant Store, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website skyhato.com, make a purchase, or engage with our services.

By accessing or using our website, you agree to the terms and conditions of this Privacy Policy. If you do not agree with any part of this policy, we recommend that you refrain from using our website or providing us with personal information.

1. Information We Collect

We collect personal information when you visit our website, make a purchase, or contact us for customer support. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit card details or payment method used to complete purchases.
  • Account Information: If you create an account with us, we may collect your login credentials and preferences.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, and clicks on specific products or features. This information is collected using cookies and tracking technologies.
  • Customer Service Information: Any details you provide when contacting us for support or inquiries.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivering products, processing payments, and sending order-related communications.
  • Customer Support: To respond to inquiries, provide assistance with returns or exchanges, and offer guidance on plant care or other product-related concerns.
  • Personalization: To tailor your shopping experience by providing personalized product recommendations, promotions, and content that may interest you.
  • Marketing: With your consent, we may send you promotional emails, newsletters, or other marketing materials about new products, sales, or special offers. You can opt out of marketing emails at any time by following the unsubscribe link included in the email.
  • Improvement of Services: To analyze website usage and improve our offerings, ensuring that your experience is efficient and enjoyable.

3. How We Protect Your Information

At Skyhato, we take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure payment gateways, to protect your data during transactions. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

We also encourage you to protect your account by using strong, unique passwords and logging out of your account when using public or shared devices.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us with tasks such as processing payments, fulfilling orders, managing our website, and conducting marketing activities. These service providers are obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as a subpoena, court order, or government investigation.
  • Business Transfers: If Skyhato undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and improve website functionality. You can control cookie settings through your browser, but disabling cookies may affect your ability to access certain features of our website.

We may also use third-party analytics services (such as Google Analytics) to analyze website traffic and improve our services. These services may collect and process data such as IP addresses, browser types, and pages visited.

6. Your Rights and Choices

You have the right to access, update, and delete your personal information at any time. If you wish to access or update your account information, you can do so by logging into your account on our website. If you would like to delete your account or request a copy of the information we hold about you, please contact us at info@skyhato.com.

You can also opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional email you receive from us. If you have any concerns or questions about how we handle your data, please contact us, and we will be happy to assist you.

7. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Skyhato. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites before providing them with personal information.

8. Children’s Privacy

Skyhato does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that we may have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates to this policy will be posted on our website with an updated effective date. Please check this page periodically for any changes. By continuing to use our website after any changes are made, you consent to the updated terms of this Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us:

Skyhato Plant Store
Street: 1909 E 115th St, Burnsville, Minnesota
Phone: (952) 808-8965
Email: info@skyhato.com
Website: skyhato.com

Thank you for trusting Skyhato with your personal information. We are committed to ensuring a secure and transparent experience for all of our customers.

This Privacy Policy is effective as of December 7, 2024.