Sales Policy of Skyhato Plant Store
Effective Date: December 7, 2024
Welcome to Skyhato Plant Store! We are excited to offer you a diverse collection of indoor plants, stylish planters, and expert advice to help you cultivate your indoor garden. At Skyhato, we value your satisfaction and aim to provide an exceptional shopping experience. This Sales Policy outlines our commitment to delivering high-quality products, clear pricing, and transparent transaction processes.
1. Product Information
All products offered at Skyhato are carefully selected to ensure they meet the highest standards of quality and care. We strive to provide accurate descriptions of our plants, planters, and other accessories on our website at skyhato.com. The information provided, including images and descriptions, is intended to give our customers a true representation of the items available. However, there may be slight variations in the appearance of plants and products due to factors such as size, shape, and color.
2. Pricing
The prices listed on our website are the final retail prices, and they are subject to change without prior notice. However, once you complete an order, the price at the time of checkout will be honored. We are committed to providing competitive pricing while maintaining the quality of our products.
Prices do not include shipping fees, taxes, or any other applicable charges. These additional costs will be calculated at checkout. Skyhato reserves the right to modify prices for promotional offers, discounts, or special deals, and such offers will be clearly indicated on our website.
3. Payment Methods
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay and Google Pay (where available)
All payments are processed through secure payment gateways, ensuring your personal and financial information is protected.
4. Order Confirmation and Processing
Once you place an order on our website, you will receive an order confirmation email with all the details of your purchase. If there are any issues or concerns regarding your order, a representative from Skyhato will contact you promptly.
Orders are processed during regular business hours, Monday through Friday. Any orders placed outside of business hours or during holidays may be processed the following business day.
5. Shipping and Delivery
Skyhato offers local delivery within the Burnsville, Minnesota area. Shipping charges are calculated based on your delivery address, and the cost will be displayed at checkout. Delivery times may vary depending on your location, but we strive to ship all orders as quickly as possible.
We are not responsible for delays in delivery due to unforeseen circumstances such as weather conditions, holidays, or third-party shipping carrier delays. However, we will keep you informed of any delays and work to resolve issues promptly.
For orders outside of our delivery area, we offer shipping via national couriers. The shipping costs and delivery times will be calculated at checkout.
6. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange items within 7 days of receiving your order. To be eligible for a return or exchange, the product must be unused, in the original packaging, and in the same condition as when you received it.
To initiate a return or exchange, please contact us at info@skyhato.com or call us at (952) 808-8965. We will provide you with instructions on how to return the product. Please note that shipping fees for returns and exchanges are the responsibility of the customer, unless the return is due to a defect or mistake made by Skyhato.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@skyhato.com. We will request photos of the damage or defect and arrange for a return, exchange, or refund as appropriate. We take great care in packaging our products to prevent damage, but in the rare event of an issue, we will ensure it is resolved promptly.
8. Promotions and Discounts
Skyhato may offer promotional discounts or sales events throughout the year. These promotions are subject to change and may be limited in time or quantity. Any promotional offers or discounts will be clearly indicated on our website, and the terms and conditions will apply as outlined in the promotion details.
Please note that promotions cannot be combined with other offers unless explicitly stated. To stay updated on our latest promotions, sign up for our newsletter or follow us on social media.
9. Privacy and Security
At Skyhato, we take your privacy and security seriously. We adhere to strict standards to ensure that your personal information, including payment details, is secure and protected. For more information, please refer to our Privacy Policy available on our website.
10. Customer Support
Our customer support team is available to assist you with any inquiries you may have. Whether you have questions about our products, need help with an order, or would like advice on plant care, we are here to help. You can reach us via email at info@skyhato.com or by phone at (952) 808-8965.
11. Changes to the Sales Policy
Skyhato reserves the right to modify or update this sales policy at any time without prior notice. Any changes will be reflected on our website, and the updated policy will become effective as of the date posted.
12. Contact Us
If you have any questions about our sales policy, feel free to contact us:
Skyhato Plant Store
Street: 1909 E 115th St, Burnsville, Minnesota
Phone: (952) 808-8965
Email: info@skyhato.com
Website: skyhato.com
Thank you for shopping at Skyhato! We appreciate your support and look forward to helping you bring more greenery into your home.
This Sales Policy is effective from December 7, 2024.